Watomate

Privacy Policy

Watomate

Operated by Watomate Technologies

1. Introduction

Watomate ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

A. Information You Provide Directly:

  • Shopify store details (store name, URL, owner information)
  • WhatsApp Business Account credentials and phone number
  • Customer contact information synced from your Shopify store (names, phone numbers, email addresses)
  • Order data (product details, purchase history, cart contents, order status)
  • Payment and billing information
  • Account login credentials
  • Phone number for communication

B. Information Collected Automatically:

  • IP addresses and device information
  • Browser type and operating system
  • Usage patterns and interaction data with our platform
  • WhatsApp message delivery and read status
  • Campaign performance metrics (clicks, conversions, replies)

3. How We Use Your Information

We use collected information to:

  • Enable automated WhatsApp messaging (cart recovery, order confirmation, shipping notifications, promotional campaigns)
  • Process credit purchases and manage billing
  • Provide customer support and improve our services
  • Analyze usage patterns to optimize platform performance
  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Contact you regarding your account and service updates

4. Data Storage & Security

  • Your data is encrypted in transit and at rest
  • We store data on secure cloud servers located in compliance with applicable laws
  • Access to your data is restricted to authorized personnel only
  • We implement industry-standard security measures (SSL encryption, firewalls, authentication protocols)
  • We do not guarantee 100% security; you use our platform at your own risk

5. Data Sharing

We share your information only with:

  • WhatsApp Business API - to deliver your messages
  • Shopify - to sync your store data (with your authorization)
  • Payment processors - to process your payments
  • Service providers - hosting, analytics, and customer support tools
  • Legal authorities - if required by law or to protect our rights

We do NOT sell your personal data to third parties.

6. Customer Data & Messaging

  • You are responsible for obtaining consent from customers before sending them WhatsApp messages
  • We comply with WhatsApp Business API policies and Pakistani telecom regulations
  • Customers have the right to opt-out of messages at any time
  • We retain message history for compliance and support purposes

7. Data Retention

  • Account data is retained while your account is active
  • Deleted accounts: data is deleted within 30 days (except where required by law)
  • Message history and analytics may be retained for up to 12 months
  • Backup copies may be retained for disaster recovery

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion (subject to legal obligations)
  • Opt-out of marketing communications
  • Export your data

To exercise these rights, contact us at the details provided in Section 12.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing information.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via WhatsApp or email. Continued use of our service constitutes acceptance of updated terms.

12. Contact Us

For privacy concerns or inquiries:

WhatsApp: +923302404942